FREQUENTLY ASKED QUESTIONS

Got questions? Here are some quick answers before you book

GENERAL QUESTIONS

Do I need to be home during the cleaning?

Not at all. Many of our clients provide access ahead of time. We’ll securely clean your space and lock up when we’re done

Are you insured?

Absolutely. Cedarwood Cleaning is fully insured for your peace of mind.

What areas do you service?

We proudly serve Greater Victoria and surrounding areas. If you're unsure, just reach out and we’ll confirm.

BOOKING AND SCHEDULING

How do I book a cleaning?

Simply fill out our booking form or request a free quote. We’ll confirm your appointment within 48 hours.

How long does a cleaning take?

It depends on the size and condition of your space. We’ll provide an estimate once we review your details.

What’s your cancellation policy?

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.

Do you offer recurring cleaning?

Yes! We offer weekly, bi-weekly, and monthly cleaning plans.

INTERIOR CLEANING

Do you bring your own cleaning supplies?

Yes! We bring all equipment and eco-friendly cleaning products. If you have specific preferences, just let us know.

Can I request a deep cleaning or one-time service?

Absolutely. We offer deep cleans, move-in/move-out cleaning, and post-construction cleanup.

EXTERIOR CLEANING

Do you offer exterior cleaning services?

Yes! We provide services like window cleaning, pressure washing, soft washing, gutters, moss removal and outdoor surface cleaning.

Do you use eco-friendly products outside as well?

Yes, we use bio-degradeable products that are safe for plants, pets, and surrounding areas.

SATISFACTION GUARANTEE

What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If something isn’t right, let us know within 24 hours and we’ll make it right.

Ready to book your cleaning?

Get a fast, free quote and we’ll confirm your appointment within 24 hours.